Getting help
Email admin@getaccrue.app. Include your state, the licenses you are pursuing, and what you expected Accrue to say. Most questions are about how a particular board's rule is being counted, and that is easier to answer with those three things in hand.
For training programs
Program staff can send handbooks, practicum and internship manuals, academic calendars, hour log templates and forms through our program documents page. We use them to set up Accrue's ledgers and task lists for your students, and you can ask to review the setup before it goes live. Every file is checked for viruses before it reaches us. Students can send their program's documents there too.
For supervisors
Supervisors do not need an Accrue account. Your trainee opens the weekly summary on their phone or in the web app and hands it to you. Review it, type your name, and sign on the screen. The signature is saved with the trainee's record. A week that has not met its supervision requirement cannot be signed. A signature in Accrue does not replace a board's own forms or submission process.
Common questions
Why did my week not count?
Most boards require a minimum amount of supervision in any week where you see clients. When a week falls short, Accrue drops that week's hours for the ledger whose gate was missed, and says so on the week card. Open the week to see which site was short and by how much.
Why do my hours differ between two ledgers?
Because the boards and your program count differently. Each ledger applies its own rules to the same entries: different buckets, different caps, different treatment of group supervision. That difference is the point of the app.
Where do the figures come from?
Each ledger carries its source and the date it was last checked. Open the ledger to see them. Figures are read from each board's published text.
My state says its figures are not loaded.
Board rules are in place for California, Texas, New York, Florida, Pennsylvania, Illinois, Ohio, Massachusetts, Virginia, Washington, Michigan, North Carolina and Georgia. Other states get a placeholder ledger that counts your hours without a target, so nothing is lost while its figures are researched. Email us and we will tell you where yours is in the queue.
Can my supervisor sign on my phone?
Yes. Hours, then Export, then Weekly summary. The summary renders as a PDF and your supervisor signs it on your screen. A week that has not met its supervision gate cannot be signed.
Does Accrue store anything about my clients?
No. There is no field for it anywhere in the app.
How do I delete my account?
Settings, then Account, then Delete account. That removes your synced records, your sign-in and the records on that device. If you cannot open the app, email admin@getaccrue.app from the address on your account with the subject “Delete my account”. We delete the account and its synced records and confirm by reply. Deleting your account does not cancel a subscription. Providers such as Google, Apple, RevenueCat and Stripe may keep transaction records as their own legal and tax obligations require.
How do I cancel or manage my subscription?
If you subscribed on the web, open Settings in the web app, then Account, then Manage subscription. If you subscribed in the iPhone app, open the Settings app on your iPhone, tap your name, then Subscriptions. If you subscribed in the Android app, open Google Play, tap your profile picture, then Payments and subscriptions, then Subscriptions, and choose Accrue. Deleting your Accrue account or removing the app does not cancel a subscription.
How do I restore a purchase?
A plan follows your Accrue account: sign in with the same account on iPhone, on Android or on the web. For an App Store purchase, you can also use Restore Purchases on the Accrue access screen or in Settings, signed in with the Apple Account used for the original purchase. On Android, sign in with the same Accrue account; a Google Play purchase follows the account, and Restore Purchases on the access screen checks it again.
A note on what Accrue is
Accrue is a record-keeping aid. It reports what a board's or program's published rules say about your record. It does not decide whether you are eligible for licensure, and it is not a substitute for your board's or your supervisor's judgment.